Collection, Use, and Disclosure
THOR obtains Personal Information when Agents and Suppliers submit such data to register on this Web Site and when Agents, who are not current THOR customers, subscribe to THOR’s publications. The types of Personal Information that We obtain generally includes: name, company name, postal address, e-mail address, telephone number, and agency IATA number (when applicable).
We use Personal Information to allow Agents and Suppliers to access products and services within password-protected sections of Our Web Site, as well as to identify them for subscriptions to THOR publications. We use Personal Information to send THOR publications by email and mail.
We may also process and disclose Personal Information as required by law, subpoena, or regulation; when requested by government or law enforcement authorities; for credit card processing, authentication, and fraud prevention; or as otherwise required or permitted by law. We do not sell Personal Information for purposes of allowing third parties to conduct direct marketing for their own products or services.
Data Security and Integrity
THOR maintains reasonable measures to protect Personal Information from loss, misuse, and unauthorized access, disclosure, alteration and destruction. THOR also takes reasonable steps, to keep Personal Information reliable for its intended use, accurate, current and complete.
THOR analyzes, uses, discloses, and otherwise processes statistical and other data in non-identifiable (i.e. de-personalized) form that THOR obtains or generates in connection with its THOR business. This data is used to identify trends and other activities in the travel industry.
Information from Minors
THOR services are not intended for use by minors. We do not knowingly collect Personal Information from any minor child.
Data Access Requests and Other Questions
Agents and Suppliers should direct any requests to access their own Personal Information, or any other privacy questions, to THOR at feedback@THORtravelservices.com. In practice, Agents and Suppliers may first wish to contact their THOR representative, because that might be the most efficient means of addressing any issues. THOR retains the right to use reasonable measures to authenticate the identity of any Agents and Suppliers that request access to their Personal Information or otherwise raise any questions. In addition, if any European Agents and Suppliers experience an issue regarding Personal Information that the European Agents or Suppliers cannot resolve directly with THOR, such person may contact their local data protection authority for further information.
Inquiries may be directed to THOR, Inc., 390 Interlocken Crescent, Ste 680, Broomfield, CO 80021, Attention: Managing Director, T: 1-800-825-1071.
What Information Does THOR Collect?
THOR gathers two types of information about You: (1) Web Site Personal Information that Users provide through optional, voluntary features of Our Web Site, and (2) data that THOR gathers through aggregated tracking, mainly by tallying Web pages that are viewed by Users throughout Our Web Site.
How Does THOR Collect Information?
Optional or Affirmative Submission
We collect information You affirmatively provide to Us by specifically requesting it from You. Generally, this occurs when (a) You register at the Web Site, (b) subscribe to a THOR publication or (c) communicate with us (i) regarding this Policy, (ii) Your personal information or (iii) our products and services.
Use of Tracking
Use of Internet Protocol ("IP") Addresses: An IP address is a unique number that is automatically assigned to Your computer whenever You are surfing the Internet so that Your computer can be identified by the main computers, known as "Web servers," that "serve up" Web pages. This allows Us to identify and gather general information and data about You, such as the Web pages You view. When Users request Web pages from Our Web Site, Our Web servers log the User's IP address. For example, We collect and/or track the home server domain name, the type of computer, and the type of Web browser used by You to access this Web Site.
THOR does not control these cookies. The use of advertising cookies sent by such third-party Web servers is standard in the Internet industry.
With Whom Does THOR Share Information?
The following describes some of the ways that any Web Site Personal Information may be disclosed.
International Transfers of Web Site Personal Information:
The Internet is a global environment and, as such, using the Internet to send, collect and process Information may involve transmitting it internationally. Therefore, by browsing this Web Site, and/or by sending Information to Us, you acknowledge and agree that we may transmit and use Web Site Personal Information you provide to Us, to and at our locations, , located outside Your country and outside Your continent. The countries that Your Web Site Personal Information may be transferred to may have laws that are not equivalent to the laws of Your country.
THOR may keep track of what portions of the Web Site Users are visiting and other User statistics, and aggregate this information to help Us create a better experience for Users of Our Web Site. This is all done in order to describe Our viewers and services to advertisers and other third parties and for other lawful purposes.
How Can You Control the Usage Of Information?
In case You change Your mind or some personal information changes (such as Your zip code or e-mail address), We will try to provide a way to correct, update or remove the personal information that You give us. We also give You the opportunity to control the communications We direct to You.
What Happens When You Link to Other Sites?
You should be aware that when You are on THOR’s Web Site You can hyperlink, or be directed to, other web sites of our Suppliers and of third parties that are beyond Our control and/or outside Our service. For example, if You "click" on a banner advertisement, the "click" may transfer You off Our Web Site. These other web sites may include sites of advertisers, sponsors, and Suppliers that may use Our logo as part of a co-branding agreement. These other web sites may send their own cookies to Users, collect data, or solicit Information.
Please keep in mind that whenever You give out information on-line (for example, via message boards or forums) that information can be collected and used by people You do not know. THOR cannot guarantee the security of any information You disclose on-line, and You disclose such information at Your own risk.
Is Information Secure from Others Using the THOR Web Site?
The security of all information associated with Our Users is an important concern to Us. We exercise care in providing secure transmission of Your information from Your computer to Our servers. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, THOR can't ensure or warrant the security of any information You transmit to Us or from Our on-line products or services, and You do so at Your own risk.
A Warning about Phishing
Identity theft and the practice currently known as “phishing” pose security threats. For more information about phishing, you may want to visit the Federal Trade Commission at http://www.onguardonline.gov/phishing.html.
THOR retains Personal Information no longer than is necessary to comply with legal obligations and to fulfill legitimate business and compliance purposes.
Effective Date: This policy was last updated on January 3, 2017.